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UT Health San Antonio
san antonio, TX, United States (on-site)
17 days ago
UT Health San Antonio
San Antonio, Texas, United States (on-site)
17 days ago


UT Health San Antonio is one of the country’s leading health sciences universities and is designated as a Hispanic-Serving Institution by the U.S. Department of Education. With missions of teaching, research, patient care and community engagement, its schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have graduated 39,700 alumni who are leading change, advancing their fields, and renewing hope for patients and their families throughout South Texas and the world.  UT Health San Antonio is a 2022 Forbes Best-In-State Employer and is fast becoming known as a place that launches and advances careers. 
As an employer, UT Health San Antonio provides:
•    An excellent benefits package with lower-cost health insurance options for employees as well as competitive dental and vision plans.
•    A defined benefit retirement plan with matching contributions higher than the market average.
•    Three to five weeks of paid time off per year, plus sick leave and paid holidays.
•    Discounts at UT Health providers and facilities.

The Sr. Manager, HR Service Delivery leads a team of Strategic HR Partners and HR Generalists and  facilitates specialized human resources processes by managing complex employee relations issues, providing guidance to client unit leadership, and identifying areas for process improvement. Serves as a Strategic HR Partner and develops effective partnerships across the client unit and the HR department to deliver value-added service to management and employees.  Collaborates with various internal customers and stakeholders to help identify and manage human resources initiatives.  Collaborates effectively with HR Centers of Expertise and other support services functions. 

Job Duties:

  • Oversees the hiring and work of Strategic HR Partners and Generalists to ensure accurate and timely delivery of service.
  • Designs, develops and implements Human Resources programs that meet the current and future needs of the department and/or institution and solutions that address human resources and employee relations needs.
  • Consults with management, providing HR guidance and interpretation when appropriate.
  • Attends regularly scheduled meetings with respective business units to confirm service expectations, identify trends and anticipate upcoming needs.
  • Analyzes trends and metrics in partnership with HRIS to develop solutions, programs and policies/procedures.
  • Works closely with management and employees to improve working relationship, build morale, and increase productivity and retention.
  • Provides recommendations to client units considering promotions, demotions, title changes, compensation changes, and voluntary terminations for staff.
  • Provides guidance and input on business unit restructures, workforce planning and succession planning.
  • Manages and resolves complex employee relations issues.
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Identifies training needs for business units and individual executive coaching needs.


  • Bachelor's degree in Human Resources or a related field is required. 
  • Master's degree in highly preferred. 


  • Ten (10) years of professional (exempt) level HR experience is required. Must have experience in employee relations and be knowledgeable of employment law.
  • At least two (2) years of management experience. 
  • Experience in an academic healthcare setting is preferred.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical- UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision- Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement- Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off- A generous leave program offers multiple paid leave options:

Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.

Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.

Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.

Holidays: 12 set paid holidays each year plus three floating holidays, which can be used anytime during the fiscal year.

FSAs- Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Discounts- Employees enjoy a range of discounts on services, tickets, and gym membership.

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

Job Information

  • Job ID: 67828930
  • Workplace Type: On-Site
  • Location:
    San Antonio, Texas, United States
  • Company Name For Job: UT Health San Antonio
  • Position Title: Senior Manager, HR Service Delivery
  • Area of Focus: Human Resources/Staffing
  • Job Function: Employee Relations
  • Setting: School/Government/Non-Profit
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Master's Degree

Please refer to the company's website or job descriptions to learn more about them.

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